Start with the traveller's preferences
If long terminal distances or a connection may require assistance, discuss the itinerary with the traveller first. Identify the stages where help is needed. Share only the information required for coordination instead of making assumptions or circulating personal details across the whole team.
Separate request and confirmation
Turkish Airlines asks for wheelchair-assistance requests at least 48 hours before departure and confirmation in the booking record. Later requests depend on availability and are not guaranteed. Do not apply this deadline automatically to another carrier; check the operating airline's current procedure.
Review every flight segment
Check the scope for outbound travel, connections and the return separately. Keep “requested” and “confirmed” as distinct fields. Share the updated itinerary once the meeting point, contact channel and preparation time are clear.
Connect the rest of the journey
Airport assistance does not automatically establish that a hotel or ground transfer meets the same requirements. Ask providers specific questions about vehicle access and meeting arrangements. Include connected services when sending the travel request to KUNET. A planning note is not a medical fitness assessment; follow the airline's documentation process where applicable.
Official travel sources
Transport services and reservation conditions can change. Check the latest information from the official source close to your travel date.
