State the status of open work
A handover should show more than a list of journeys. Use clear stages such as awaiting options, awaiting approval and booking completed. Flights may be confirmed while a hotel decision is still pending, so separate services where necessary.
Make the pending decision visible
Record who needs to respond and what decision is required for each open item. If a response deadline has been provided, note its source. Do not hand over an uncertain option as a confirmed arrangement. The incoming coordinator should understand the next action immediately.
Point to the current documents
Explain how to locate the latest confirmations and approval messages. Identify the current version rather than attaching several copies of the same file. Share personal details only to the extent required for the task and keep account passwords out of a general team note.
Clarify the contact change
Tell the service team who will coordinate the work, when the change takes effect and what approval authority they have. If information sent to KUNET conflicts with earlier instructions, identify the current instruction. Complete the handover by having the new coordinator acknowledge the outstanding items.
